配送ポリシー
Shipping Policy
At Orox Luxury, we are dedicated to providing a seamless global shopping experience with 100% discreet packaging on every order.
1. Processing & Delivery Timelines
The total delivery time = Processing Time + Shipping Time
- Processing Time (1-3 Business Days): Includes strict quality control, order verification, and discreet packaging before dispatch.
- Shipping Time: Varies by destination. We utilize premium global carriers for the most efficient route.
Standard International Shipping Estimates
| Destination | Estimated Delivery |
|---|---|
| United States | 8 - 12 Business Days |
| UK, Germany, France, Spain | 6 - 12 Business Days |
| Australia, Canada, Italy | 12 - 18 Business Days |
| Europe (Rest) | 15 - 25 Business Days |
| Japan, South Korea | 8 - 18 Business Days |
| South America | 20 - 30 Business Days |
2. Free Shipping
We offer FREE worldwide shipping on all ordebelow $59 may have a standad shipping fee applied at checkout.
3. Privacy & Discreet Packagi/h3>
Your privacy is our top prio We adhere to a strict "blind shipping" protocol:
- Unmarked Exterior: Orders are shipped in plain, reinforced boxes or opaque mailers.
- ng>Confidential Labeling: No logos, brand names (Orox Luxury), or product descriptions appear on the shippingabel. The sender name is neutral and discreet.
- Discreet Billing: Your bank statement will show a neutral charge name, not "Orox Luxury" or any adult product descriptor.
4. Order Tracking
Once your order is dispatcheyou will receivestrong>Shipment Confirmation Email containing your tracking number. Please allow 24-72 hours for the tracking status to update in the carrier's system.
For most major marketsour logistics fees cover transportation. However, international shipments may be subject to local customs duties and VAT, which are the buyer's responsibility. Common VAT rates:
- Germany: 19% | France: 20% | Italy: 22% | Spain: 21%
- Netherlands: 21% | Scandinavia: 25%
6. Import Restrictions Warning
⚠️ Certain regions maintain strict import regulations for adult wellness products. We strongly advise verifying your local laws before ordering if you are located in: India, Turkey, Indonesia, UAE, Saudi Arabia, Malaysia, Thailand, Vietnam, Pakistan, or Egypt. Orox Luxury cannot be held responsible for customs seizures in restricted jurisdictions.
7. Address Accuracy
To ensure successful delivery, please verify your shipping details at checkout. If a correction is needed after placing your order, contact us immediately at support@oroxluxury.com. Address changes cannot be processed once the parcel has been dispatched.