FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 7β15 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by destination. All details are calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site.
Is my package discreet?
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our top priority.
Products
Are your products body-safe?
Yes. We only carry products made from body-safe, medical-grade materials such as silicone, stainless steel, and ABS plastic. We never sell products containing harmful chemicals.
How do I choose the right product?
Each product page includes detailed descriptions, specifications, and usage tips. If you need personalized recommendations, feel free to contact our support team.
Do your products come with warranties?
Many of our products include a manufacturer's warranty. Warranty details are listed on individual product pages. Contact us if you have any warranty claims.
Returns & Refunds
What is your return policy?
We accept returns on unopened, unused items within 30 days of delivery. Due to hygiene reasons, opened intimate products cannot be returned. Please see our Return Policy page for full details.
How do I request a refund?
Contact our support team with your order number and reason for the return. We will guide you through the process and issue your refund within 5β7 business days after receiving the returned item.
What if I receive a defective product?
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Yes. Our store uses SSL encryption and secure payment gateways to protect your personal and financial information. We never store your credit card details.
Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest. However, creating an account allows you to track orders, save your shipping details, and enjoy a faster checkout experience.
How do you protect my privacy?
We take your privacy seriously. We never share your personal information with third parties. All data is handled in accordance with our Privacy Policy. Your billing statement will show a discreet company name.
Contact Us
How can I reach customer support?
You can reach us by email at support@oroxluxury.com. Our team typically responds within 24 hours during business days.